TAPNEX respects your privacy and is committed to handling the personal information you provide responsibly and transparently.
Information we collect
When you use our website or contact TAPNEX, we may collect your name, email address, company or organisation name, products you are interested in, requested quantities and customisation details, and messages or other information you choose to provide. Our website may also process limited technical information necessary for website security and spam prevention.
How we collect and use information
We primarily collect information when you submit a quote request or contact enquiry. We use it to respond to enquiries, prepare and manage quotes, communicate about requests, provide our products and services, maintain appropriate business records, and protect our website and forms from spam, fraud and misuse.
Information submitted through our quote or contact forms is not automatically used to subscribe you to marketing communications.
Services used by our website
Website enquiries are processed through our website infrastructure and recorded in systems used by TAPNEX to manage customer enquiries, including Google services. Cloudflare services are used to host and protect our website, including Cloudflare Turnstile for spam and abuse prevention. These providers may process information using infrastructure located outside Australia.
Sharing your information
TAPNEX does not sell your personal information. Information may be disclosed to service providers where reasonably necessary to operate our website, process enquiries, provide services or maintain security, or where required or authorised by law.
Data security and retention
We take reasonable steps to protect information under our control. No internet-based system can guarantee absolute security. We retain personal information only for as long as reasonably required for the purpose it was collected, legitimate business record-keeping, dispute resolution, security or applicable legal requirements.
Access, correction and deletion requests
You may contact TAPNEX if you would like to ask about personal information we hold about you, request that inaccurate information be corrected, or request deletion where appropriate. Some information may need to be retained for legitimate business or legal purposes.
Changes to this policy
We may update this Privacy Policy when our website, services or information-handling practices change. The latest version will be published on this page.
Contact
For privacy questions or requests, please use our contact page.